Should you fix pricing before you hire more salespeople?

Often, yes. If your pricing and packaging don't match what customers value, hiring more salespeople takes the same problem to more buyers, and every deal gets harder than it needs to be. Pricing problems are easy to miss, because a price can look fine for most of a deal, right up until the proposal lands. Three simple tests show whether pricing is your bottleneck. First, look at your last ten lost or stalled deals and note the stage where price first became a problem. If it keeps appearing after the proposal, the package probably doesn't match what buyers expected. Second, ask three recent customers what they would miss most if your product disappeared, and check that your pricing page and proposals lead with it. Third, ask everyone who sells, the founder included, to explain your price in one sentence. Different answers mean buyers are hearing different stories. If the tests come back clean, pricing probably isn't your bottleneck.

  1. 0:00More sellers, same problem
  2. 0:14Why it hides
  3. 0:34Test one: when price comes up
  4. 0:56Test two: what customers value
  5. 1:22Test three: one price story
  6. 1:43Reading the results
  7. 2:04Worth more with the right price
Read the full transcript

Hiring more salespeople won't fix a pricing problem. If your packaging doesn't match what customers value, more sellers just take the same problem to more buyers.

Pricing problems are hard to spot, because a price can look fine for most of the deal. The demo goes well, then the proposal lands and everything slows down. It gets logged as a lost deal, and nobody connects it back to the price.

Here's a test you can run this week. Take your last ten deals that were lost or stalled. For each one, write down the stage where price first became a problem. If it keeps turning up late, after the proposal, the package probably doesn't match what the buyer thought they were getting.

The second test is about value. Ask three recent customers what they'd miss most if your product disappeared tomorrow. Then check your pricing page and proposal. Is that thing at the front, or buried in a feature list? If it's buried, buyers are being asked to pay for things they don't rate.

The third test is consistency. Ask everyone who sells, the founder included, to explain your price and what's included in one sentence. If the answers differ, buyers are hearing different stories, and every deal turns into a fresh negotiation.

If all three tests come back clean, pricing probably isn't your bottleneck, and hiring makes sense. If they don't, fix the package first. Test it against what real buyers tell you, then grow the team on something that holds up.

Salespeople are worth hiring. They're worth more when the price makes sense to the buyer.

Want to talk this through for your business?

Related: The GTM diagnostic

Want to see how this works in your business?

Book a free 30-minute GTM call with the Grow team. We'll talk through where your commercial engine is getting stuck and what to look at first.